Welcome to PhirBuy, where your satisfaction is our priority. This Return and Refund Policy outlines the terms and conditions governing returns and refunds for mobiles and accessories purchased through our ecommerce marketplace. By using PhirBuy, you agree to abide by this policy. Please read it carefully.

**1. Eligibility for Returns

1.1 To be eligible for a return, the product must be unused, undamaged, and in its original packaging.

1.2 Mobile phones and accessories are eligible for return within 14 days from the date of purchase. After this period, returns will not be accepted.

**2. Initiating a Return

2.1 To initiate a return, users must log in to their PhirBuy account and navigate to the Order History section.

2.2 Users should select the specific order containing the item they wish to return and follow the provided instructions to initiate the return process.

**3. Return Authorization

3.1 PhirBuy will review the return request to ensure it meets the eligibility criteria.

3.2 Once the return is approved, users will receive a Return Authorization (RA) number and instructions on how to proceed with the return.

**4. Return Shipping

4.1 Users are responsible for the cost of return shipping unless the return is due to a PhirBuy error or a defective product.

4.2 PhirBuy recommends using a trackable shipping method to ensure the safe return of the item.

**5. Condition of Returned Items

5.1 Returned items must be in the same condition as received, with all original accessories, packaging, and documentation included.

5.2 PhirBuy reserves the right to reject returns that do not meet the specified criteria or if there is evidence of misuse or damage.

**6. Refund Process

6.1 Upon receiving the returned item and verifying its condition, PhirBuy will initiate the refund process.

6.2 Refunds will be issued to the original payment method used for the purchase.

6.3 Users can expect to see the refunded amount in their account within 10-12 business days, depending on the payment method and banking institutions.

**7. Non-Refundable Items

7.1 Certain items are non-refundable, including but not limited to:

• Products damaged due to misuse or negligence.
• Products with missing accessories or packaging.
• Products returned beyond the specified timeframe.

7.2 Non-refundable items will be clearly indicated on the product listing page.

**8. Exchange Policy

8.1 PhirBuy does not currently offer direct exchanges. Users can return the original item and place a new order for the desired product.

**9. Defective or Damaged Products

9.1 If a product is received in a defective or damaged condition, users must contact PhirBuy customer support within 7 days of receiving the item.

9.2 PhirBuy may require photographic evidence of the damage or defect to facilitate the return process.

**10. Cancellation of Orders

10.1 Users can cancel their orders within 24 hours of purchase. Once an order has been processed, cancellations will not be accepted.

**11. Refund Exceptions

11.1 PhirBuy reserves the right to deny a refund if:

• The return request is not initiated within the specified timeframe.
• The item is not in its original condition.
• The item is returned without proper authorization.

**12. Changes to the Return and Refund Policy

12.1 PhirBuy may update or modify this Return and Refund Policy at any time without prior notice.

12.2 Users are encouraged to review the policy periodically for any changes.

**13. Contact Information

13.1 For inquiries regarding returns and refunds, please contact our customer support team at info@phirbuy.com.

Thank you for choosing PhirBuy. Our Return and Refund Policy is designed to ensure a fair and transparent process for our valued customers. We strive to provide a seamless shopping experience, and your satisfaction is our priority. If you have any questions or concerns, please reach out to us. Happy shopping at PhirBuy !